Cayuse Technologies Reaches Workforce Milestone

January 2012, CUJ

Submitted by Cayuse Technologies

PENDLETON - Despite the nation’s lengthy economic slump, Cayuse Technologies, a business service center located on the Umatilla Indian Reservation, has reached a milestone, growing its workforce to a team of over 300 employees since opening for business in the fall of 2006.

With its headquarters near Pendleton, Cayuse Technologies also employs staff at client locations in North Dakota, California, Washington State and Washington, DC.

Under the ownership of the Confederated Tribes of the Umatilla Reservation, Cayuse Technologies has managed slow and consistent growth over the last five years employing a variety of staff in software development, customer service, technical assistance, executive support and administrative support. The company often hires small teams of employees at once to train for new or expanding projects, increasing staff numbers in moderate leaps. While between classes, Cayuse Technologies has been steadily hiring individuals to fill specific areas of expertise.

“This is an exciting milestone for Cayuse Technologies’ management and staff who have worked so hard to build our knowledge, skills and abilities,” said Senior Human Resources Manager Valerie Fouquette. “We are thankful to the CTUIR and Accenture leadership for making this vision a reality and for their continued support. It is also a tribute to our staff that our clients continue to send work our way, allowing us to grow even in this difficult economy.”

Working under a management agreement with Accenture, a global management consulting company, Cayuse Technologies’ leadership has leveraged the knowledge, expertise and network of the Accenture team to grow the business and bring new clients to the table. They offer services to clients who choose to outsource managed services to rural, on shore delivery centers.

“The milestone of 300 employed team members at Cayuse Technologies is another achievement that all team members and the CTUIR can be proud in celebrating,” said David Stich, Accenture’s Director for Cayuse Technologies who recently has been reassigned to San Antonio (See accompanying story). “We started this company in very difficult economic times that posed interesting obstacles in our success. The challenges were further compounded by introducing the novel model of ‘Rural Sourcing’, which had never been successfully implemented to the scale we wanted to achieve. All of our team members are credited with this success through their fierce commitment to making the impossible possible.”

One of Cayuse Technologies’ newest team members happens to be the General Manager Bill Littlefield, who joined the team in July of 2011.

“It was not long after joining Cayuse Tech that I discovered what a great place it is to work and what great services we are able to provide our customers,” said Littlefield. “It is very refreshing to get regular compliments from a multitude of customers thanking us for the outstanding job we have done for them.”

Team members echoed their enthusiasm toward continued growth of the business (100 new positions in 2012) and based on past success, Cayuse Technologies will undoubtedly reach its goals.

Cayuse Technologies, LLC is wholly owned by Confederated Tribes of the Umatilla Indian Reservation (CTUIR), a federally recognized Indian tribe.

The CTUIR created Cayuse Technologies to improve the social, economic, education and health conditions of CTUIR Tribal members and reservation residents.

To achieve these goals, the CTUIR formed a unique business model relationship with Accenture. Together, both entities fulfill mutually beneficial business goals. Accenture provides Cayuse Technologies with expertise and management assistance, Cayuse Technologies provides Accenture the ability to provide their customers with competitive, onshore, business services.

The CTUIR and Accenture have common values and goals which include promoting the development of economic growth and providing employment opportunities for Tribal members and residents of the Umatilla Indian Reservation and surrounding areas. They are working together to achieve this goal through the development and growth of Cayuse Technologies.

This story originally appeared in the CUJ. The Confederated Umatilla Journal is the monthly newspaper of the Confederated Tribes of the Umatilla Indian Reservation in Pendleton, Oregon.